consumer hotline (800) 316-2262
The California Association of Collectors offers an 800 hotline for consumer inquiries about the industry, and provides a liaison between consumers and member agency owners when complaints or questions arise. The Association represents collection agencies within California, making it uniquely positioned to serve as the liaison between the industry and the public. With its toll-free hotline, CAC is helping to maintain overall professionalism in the industry.
Call CAC's Consumer Hotline at (800) 316-2262.
The Consumer Complaint Process:
Complaints are accepted and processed in the order received by us from the consumer. A CAC staff member sorts the complaint according to non-collection complaints, third-party collections or inquiries. We may then proceed with the complaint if the agency is a third-party collector and a member of CAC. We act as a facilitator between the consumer and the member agency to resolve rightful complaints.
- Our staff contacts the member agency's senior management directly to receive a thorough and accurate response to the consumer's situation.
- All complaints for a non-member agency will be referred to additional sources of information, such as: Consumer Credit Counseling, District Attorney, ACA International, or Consumer Financial Protection Bureau (CFPB)
- The CAC staff monitors resolutions that have been returned to insure the closure of the complaint.
Note: CAC is happy to help with as much as possible. However, we can only process complaints regarding third-party collection agencies and those collection agencies that are CAC members. Our staff cannot address complaints dealing with creditors or credit reporting agencies.
The consumer hotline and CAC shall provide no legal advice. Any consumer with legal inquiries shall be recommended to seek alternative means of assistance.
Consumer Complaint Form
Fair Debt Collection Practices Act (FDCPA)
Fair Credit Reporting Act (FCRA)
Ask Dr. Debt
ACA's International Education Foundation launched AskDrDebt.com as a free, friendly and confidential resource for consumers with debt and credit questions. By clicking on the link below, you will be directed to an outside website not affiliated with CAC, and as such CAC has no control over the site's content.